![]() Support IT customer service through ongoing assessment of needs and operating system.System security, PC administration, and networkingtroubleshooting and hardware replacement for users.Planning and executing the academic enrichment and health activities for children between the ages of 6 and 9 years old.Newspaper reporting oral and written communications and photography studies.Assess customer needs and identify potential problems.Tailor products and/or services for the needs of the customer.Provide and explain highly technical or complex information regarding IT products and services.Provide a wide range of PC repairs that include but are not limited to Malware removal, software debugging and resource management for personal computers, hardware replacement and logic repairs.Working with students and university staff to ensure understand ing of their system and potential problems.Define system requirements e.g., specifying system architecture, data structures, data formats, and values for electronic records.Anticipate and resolve computer equipment/software problems.Analyze business process and user requirements for putting systems on student and employee domains.Write computer code to transfer, store and manage electronic records and research data.Review reports, documents, records, data, or other materials to verify completeness, correctness, consistency, compliance, or authenticity.Configure and install hardware and software. Setting up system security standards, cloning desktops, installing OSes, file recovery, virus removal.Resolving printer and PC network issues, PC installation setup, cabling. Troubleshooting various hardware/software issues on desktops and laptops.Maintain knowledge of leading edge hardware and software technologies as well as, current and emerging technology trends by participating in ongoing training to enhance technical skills.Analyze, diagnose, image/re-image, and repair computer equipment such as laptops, desktops, scanners, printers, and other related peripherals.Set up system security, cloning systems, OS installation, system recovery, virus removal, network printers to maximize operations.Participate in software development lifecycle: requirements generation, configuration, design, code, verification and test, maintenance,data backup and restoration, and overall integration of software modules and other subsystem components, both commercial and custom, including vendor warranty inventory.Understand and translate problems from users that are not familiar with IT systems to provide high quality customer service. Utilize high level oral and written communications to explain complex IT technology to intended audience based on their knowledge of IT issues.Ensure Division of Technology guidelines are implemented and followed for more effective resource utilization.Organize, create and/or revise complex technical policies and standardoperating p rocedures for help desk to improve user experience and technical proficiency.Provide timely and continuous status updates in emergency IT assistance work to be viewed by the user community to ensure attention to detail and that accurate and up-to-date information is available.Management of computer hardware and software moves and installations.O btain and integrate necessary data to define application and systemprocesses by working closely with technical and administrative staff to ensure optimum network functionality such as TCP/IP, Ethernet, and DHCP connectivity.Extensive troubleshooting and research for reports, processes, interfaces and data structures.Manage and assist end-user and server administration for a network of approximately 10,000 or more users university staff and students through Computer Associated Unicenter Management System.Troubleshoot and resolve user incidents and requests dealing with current versions of the Microsoft Operating system, Active Directory, Microsoft Office Suite, Blackberry and Android telecommunications, iPod,MAC Apple iOS devices, Citri x, VPN, and multifactor authentication.Provide both on site and remote system support to staff. Respond to IT incidents and requests received from emergency tickets escalated from the Help Desk for both university staff and students. Specialized experience in diagnosing, resolving, and tracking IT customer problems/trouble tickets.Serve as Executive Support Technician and computer expert on IT issues that impact the university executive staff includ ing the University Chancellor and other high-ranking university officials. ![]() ![]() Help Desk Support A naly st / Division of Technology Contractor
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |